FAQs

Experience the real Catalan lifestyle through our personalized plans and activities. A tailor-made tour or and event, we make sure you make the most of your visit while exploring this region. Discover, learn about and enjoy the cities, the culture, the countryside, the landscape… all with local experts – ambassadors that will take you on an incredible experience full of knowledge and fun.

Whether you are with a group of friends, your family or planning a company trip we will organize an itinerary customized to your needs and designed to exceed your expectations

Do you have any questions?

Call us! (+34) 620 19 84 07, or via WhatsApp or FaceTime (for FaceTime you need to add our number in your contact list). You can also contact our Customer Service by sending an email to the address bestplacesincatalonia@gmail.com

FREQUENTLY ASKED QUESTIONS

1. How does it work?

2. I want to book it. Where?

3.Payment options

4. My personalized plan documentation

5. Modification of the reservation

6. Cancellation of the reservation


Answers

1. Best Places in Catalonia offers a personalized experience since the beginning. You get in touch with us via your preferred channel: calling, sending an email or a WhatsApp. We will contact you back to plan the first interview (max. 30 min duration). During the interview, we will get to know you (what you like, what you are looking for, what you expect from us…). This information will help us design your personalized plan, which we will present you within 48 hours. If you like it, you can book it, if you don’t like it, we can modify it accordingly.

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2. You can book the plan after we have presented it to you. There is always room for modifications as long as they are requested before the formal booking and payment.

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3.The payment will be done online (payment details will be sent via email) before the arrival in Catalonia, and right after you have accepted the plan.

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4. After the booking confirmation, we will send you all the necessary documentation regarding your booking with us. All the details will be shared via email with the owner of the reservation and other people joining the experience (when necessary).

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5. You can book the plan after we have presented it to you, and you are 100% convinced of it. There is always room for some modifications as long as they are made before the formal booking and payment

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6. After your payment has cleared, your plan will be booked. Once the plan is reserved, no refunds will be given. By accepting the plan and making the reservation, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

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